F.A.Q.
How can I check out a museum pass?
Use the reservation system above to see when passes are available and then request the day that best fits your schedule. Once your request is made, you will receive a discount code via email. A discount code from our reservation system admits up to 8 people free of charge to the National Children’s Museum. It is not a ticket. Redeem this discount code on the Museum’s website by following the additional booking instructions in the confirmation email. To enter the National Children’s Museum, be prepared to show 1) the QR code on the ticket, 2) your Alexandria Library - Pass Page, and/or 3) the confirmation email from Alexandria Library. Passes/tickets can be printed or shown on your electronic device.
We recommend redeeming discount codes immediately as purchasing tickets for specific dates and times are subject to availability on the Museum’s general admission website.
What if I don't have an email address?
You may visit your local branch and ask for assistance in reserving a pass.
Do I need a library card to check out a pass?
Yes. You will need to provide your Alexandria Library card number to make a reservation. If you do not have a card, you can fill out an application for one here. (Note: temporary library card numbers will not be accepted when making a reservation.)
What do I need to have to enter the Museum on the day of my visit?
To enter the National Children’s Museum, be prepared to show 1) the QR code on either the printed or electronic ticket, 2) your Alexandria Library - Pass Page, and/or 3) the confirmation email from Alexandria Library.
How do I access the Alexandria Library- Pass Page once I close my internet browser?
You can access your Alexandria Library - Pass Page through the confirmation email that was sent to the address provided. Use the VIEW PASS INFO link to open your pass page.
Do children under one need a ticket?
Yes. Children under one need a ticket to enter the Museum to ensure an accurate capacity count. (Tickets for children under one are not counted toward the ticket limit.)
What is included?
The museum passes from the Library combined with a ticket provide free admission to the National Children's Museum in Washington, D.C. and includes all exhibits (permanent and temporary) in addition to pop-up experiences, family workshops, and early childhood programs, when offered. Parking is not included in the pass.
How often can I reserve a pass?
To make sure that everyone has an opportunity to use the passes, 8 tickets (adults and children over one) per family can be booked in a 30-day period. Tickets for children under one do not count toward the 8 ticket limit.
Can I use the pass on a different day or at a different time?
No. You must use the pass and ticket on the day indicated. Please arrive within the hour of your reserved entry time. For example, if you request tickets for the 10:30am entry time, arrive between 10:30am and 11:30am for entry. Guests will not be admitted before their designated entry time. Note: the Museum closes at 4:30pm.
What if I have to cancel my reservation?
Reservations cannot be cancelled at this time.
Can I exit and return during my visit?
No, visitors will not be able to re-enter the Museum once they leave.
What is the museum's mask policy?
Effective March 24, 2022, masks will be optional for guests and staff in accordance with CDC and DC guidelines and in alignment with local schools. For more information on the Museum's COVID-19 policies, visit their website.
What if I need more than 8 tickets?
The National Children’s Museum is generously providing 8 tickets per day. Any additional tickets must be purchased through the Museum’s website.
What if my preferred date is not available on the Museum’s general admission website after I made a reservation and received the confirmation email?
Unfortunately, there is nothing the Library can do if your preferred date is not available. We recommend redeeming discount codes immediately as purchasing tickets for specific dates and times are subject to availability on the Museum’s general admission website.
Can I schedule a group field trip or student workshop?
Tickets may not be used for group field trips or student workshops. Tickets may not be used on days the Museum is closed for business due to holidays, inclement weather, or other circumstances that result in closure.
