FREQUENTLY ASKED QUESTIONS
I used the online registration to apply for a library card online and realized I already have one. Can I keep them both?
No. It is Alexandria Library policy that a customer only has one library account. The temporary card will be deleted.
I cannot find my Alexandria Library card. Can I apply for a new one through online registration?
No. The online registration system will detect that you have an existing library account and delete the temporary number or refuse to issue you a number. Please visit the Circulation Desk at any library branch with the required identification in order to purchase a replacement library card for $2.00.
What is the difference between a temporary and permanent card?
A temporary card gives you access to a small amount of resources the library has to offer. It will expire in 14 days from the time online registration is complete. A permanent card allows you full access to all of the library's resources. To convert your temporary card to a permanent card, please stop by a local branch with proof of your current street address and a valide photo ID. All temporary cards issued during the COVID19 emergency will have an expiration date of March 31, 2021.
The library has eBooks, eAudiobooks, and digital magazines. I only want to access these. Can I keep my temporary card number just for these?
No. In order to access the full range of eBooks, eAudiobooks, digital magazines and streaming music, you will need a permanent card.
I need to access the databases for research. Can I use the temporary card with the library's databases?
The 6-digit temporary card number will allow you to remotely access the library's online databases. You access the online databases by logging in through the library's Remote User Access portal.