Playtime in the Reading Garden at Beatley is cancelled this morning (Nov. 25).
Printing and copying services at Duncan Branch Library are currently unavailable. Thank you for understanding!
NOTICE RE: NEW BOOKS: We are beginning orders of new books and materials. Bear with us, as it will take a few weeks for these orders to begin arriving. Thanks for your patience!
Trouble with your PIN or password after our recent catalog upgrade? Click this banner for account help information!
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USING LIBRARY MATERIALS & MANAGING YOUR ACCOUNT
The library provides a place, and an opportunity, for members of the public to read, study, and use the various materials that the library maintains. Check out this page for some account basics and the Online Catalog Tutorial, which features a growing set of lessons on how to get the most of the new online catalog.
If you need to update the information on the account, use the form below to submit the information.
Login using the "LOG IN" link at the top right of the screen.
Search the catalog for the item you wish to request.
In the list of results or on the item's page, click the "Place Hold" button.
Choose the library branch where you will pick up the item.
If you don't need the item until later, check the "I don't need this item before..." box and choose a date. (See "Suspending a Hold" for more info.)
Click "Confirm Location".
To review/cancel your holds:
While logged in, click your name at the top right of the screen.
From the menu choose "Holds."
Nex to the item you want to Cancel, click Cancel Hold.
Confirm that you want to Cancel.
Items will stay available on hold for patrons at the Circulation Desk for seven (7) days only.
SUSPENDING/FREEZING A HOLD: NEW CATALOG
If you’re leaving on vacation, on a business trip or for any other extended period of time, you can “suspend” library item(s) you have on hold. This ensures that your hold isn’t filled while you are away (so that you don’t miss picking it up on time) and your hold maintains the same place in line while suspended.
While logged in click your name in the top right of the screen.
From the menu, choose "Holds"
Click the down arrow next to the item you want to suspend.
Select "Freeze."
A note will be added to the item that is was frozen successfully.
NOTE: If you wish to suspend/freeze an item until a specific date after placing it on hold, you will need to do so in the Classic Catalog. (See instructions on this page, below.)
Please cancel holds which you will not be picking up. In your account, go to your holds list and click "cancel hold" for the desired items.
Holds will expire one year from placement if they are unfilled by that time.
Suspending/Freezing a hold will not extend the expiry date.
PLACING A HOLD: CLASSIC CATALOG
If an item is not available to be checked out, you may place a hold on the item. When the item becomes available, you will be notified to pick it up.
Login using the "LOG IN" link at the top right of the screen.
Search the catalog for the item you wish to request.
In the list of results or on the item's page, click the "Place Request" button.
Choose the library branch where you will pick up the item.
Choose the date you want the request to be active (or leave it at the current date).
Click "Submit Request".
To review/cancel your holds:
Login using the "LOG IN" link at the top of the screen.
From the menu choose "My Account -> Requests."
Select the item or items you want to cancel or edit.
From the bottom options, choose "Cancel Selected" to cancel the item or items selected.
Items will stay available on hold for patrons at the Circulation Desk for seven (7) days only.
SUSPENDING A HOLD: CLASSIC CATALOG
If you’re leaving on vacation, on a business trip or for any other extended period of time, you can “suspend” library item(s) you have on hold. This ensures that your hold isn’t filled while you are away (so that you don’t miss picking it up on time) and your hold maintains the same place in line while suspended.
Login using the "LOG IN" link at the top of the screen.
From the menu, choose "My Account -> Requests."
Select the item(s) to be suspended by clicking the small box immediately to the left of the title.
Click the "Suspend/Reactivate Selected" button.
Enter the new activation date, i.e. the date you want the request to become active again.
Click Submit, and then OK when you get the verification.
Please cancel holds which you will not be picking up. In your account, go to your holds list, select the items to cancel and then click on "cancel hold(s)."
Holds will expire one year from placement if they are unfilled by that time.
Suspending a hold will not extend the expiry date.
RENEWING ITEMS: NEW CATALOG
You may renew books online or at any self-check machine located at a Branch. Overdue materials and materials that are on hold or that have been requested or reserved by other patrons may not be renewed.
Login using the "LOG IN" link at the top right of the screen.
Click on your name in the top right and select "Checkouts" from the menu that appears.
Click the "Renew" button next to the items you wish to renew. You will see a note confirming renewal and see a new de date for the item.
Please note the new due dates and that you cannot renew more than 3 times for most items. You will not be able to make addition renewals on the items online.
RENEWING ITEMS: CLASSIC CATALOG
You may renew books online or at any self-check machine located at a Branch. Overdue materials and materials that are on hold or that have been requested or reserved by other patrons may not be renewed.
Login using the "LOG IN" link at the top right of the screen.
Upon login, you should see the Items Out screen. If not, or if you are already logged in, click "My Account" on the menu bar and select "Items Out."
Place a check in the box of the items you wish to renew and select "Renew Selected Items" at the bottom of the screen. Or you can click "Renew All Items" to renew all your items.
Please note the new due dates and the remaining renewals. Customers will not be able to make additional renewals on the items once there are 0 Renewals left.
FREQUENTLY ASKED QUESTIONS
How do I check my account online?
Go to the online catalog. Login using the "LOG IN" link at the top right of the screen. Enter the complete barcode number located on your library card and the last four digits of your telephone number or the "PIN" (Personal Id Number) that you created. Once you're logged in, you will be able to see current activity on your account by clickin your name that now appears in the top right corner and selecting the relevant section.
What can I do once I'm logged in?
After logging in, you can:
Check and update your Personal Information (registered address, email, telephone numbers, set preferences, and review Family Group members).
View Checkout information (see what is overdue, date due, renew items).Check Holds (hold queue placement, check if item is ready for pickup, cancel/suspend holds, change pickup location).
Check your account status (check for fees, see your payment history).
Pay bills online. Minimum online payment is $5.00.
Renew materials (check item due dates and see the number of times renewed).
Review your account (see items checked out, due dates, fees, check holds, cancel/suspend/reactivate holds, and note position in the hold queue).
How do I update my address and similar information on my account?
If you need to update the information on the account, use the form below to submit the information.
What is my PIN?
The PIN (personal identification number) is typically the last 4 digits of your telephone number.
How do I reset my PIN?
You can reset your PIN online by clicking "LOG IN" at the top right of the page and clicking the forgot PIN/passcode link. You will be prompted to enter your Library Card Number and an email will be sent to the email address we have on file. PINs cannot be given or changed over the telephone or through electronic communication.
May I have material moved to my favorite branch to pick up?
Yes. It is best to call the branch where you have identified an available item that is noted in the online catalog as "Available" or "On Shelf". The branch staff will locate the item and have it delivered to your preferenced Home Branch or another pickup branch location. The library's automated system will contact you when the item is ready and available for pickup from the pickup location. Materials are placed on hold for seven (7) days after the automated notification message has been sent.
