FREQUENTLY ASKED QUESTIONS
How long will the library remain closed?
We are planning to remain closed until further notice. At that time, we will determine whether it is safe to reopen or if we need to extend the closure. We will continue to work with the Alexandria City government and Alexandria Health Department to ensure the safety of customers and residents.
Are you doing this because someone with a confirmed case of COVID-19 came to the library?
No. So far as we are aware, no one with a confirmed case of COVID-19 has visited the library.
I have a library item already checked out - how will I return it?
We are extending all returns until the library reopens. Book return bins will remain open but we encourage you to keep the books until the Library reopens. Overdue fines are waived during this time.
Will you be cleaning your books, CDs, and other materials during this time?
Not at this time. However, our staff is using gloves to handle materials, and we are encouraging all our customers to wipe down and disinfect their materials before returning them. Here is what the CDC says about transmission of COVID-19.
Will I still be able to access your eBooks, eAudiobooks, and other digital items?
Yes, our full digital catalog, and all online resources, will remain available for use. Additional materials have been added to increase our offerings during the closure.
Can I still place holds on physical items?
Not at this time. However, you can still add books to your wishlist in your account so that you can keep track of items you are interested in.
I have a hold placed on an item - will it be canceled?
Holds for digital materials (eBooks, eAudiobooks, etc.) will continue unchanged.
Can I still get books to keep me sane during the closure?
You can still access a wide array of digital books, music, and periodicals through Overdrive, Freegal, RBDigital, and our other online resources.
I don’t have a library card — can I get one online during the closure?
Yes. We’ll continue to process library card registrations received online. Getting a free card only takes a few minutes. We are extending the expiration of these temporary cards to six weeks to allow customers to utilize online resources without coming to the library to collect their physical card.
Does this mean All Alexandria Reads is cancelled?
All Alexandria Library programming, community outreach events, books sales and meeting room reservations remain suspended until further notice. At this time, some All Alexandria Reads programming will be converted to virtual events. Please see the events calendar for more information.
Will all library locations open back up, or will you open a few at a time?
At this time, our plan is to reopen all of our locations. If it becomes necessary to change that strategy because of the ongoing pandemic, we’ll communicate to customers, supporters, and news media as quickly as possible.
If I have additional questions, how do I contact you?
Please use our Contact Us forms.
You can continue to support Alexandria Library with donations through the Alexandria Library Foundation. Learn more at https://alexlibraryva.org/library-foundation.