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LOAN PERIODS, CHARGES & FEES

While all of the Library’s programs and most of our services are free, charges are required for certain services, replacement of lost items, or fines for overdue materials.

Fines are calculated by type of material borrowed, regardless of whether the customer is an adult or a child. The library will send out reminder emails and phone calls for accounts but these are courtesy reminders. All fees and items on an account are the responsibility of the account holder.

Failure to receive library notices does not exempt the user from fines or fees incurred.

Customers may pay for fines with cash, personal check, or a credit card at any Circulation Desk or by credit card online.

Fines cannot be paid on overdue items until they are renewed or returned. Overdue items cannot be renewed if estimated total fines exceed $10 on an adult card or $5 on a juvenile card.

 

PAY ONLINE

     

 

Pay Now

 

LOAN PERIODS

Items may be renewed three times, with the exception of items on educator or student accounts. Customers may renew in person, by contacting a branch, calling the telephone accounts system or by accessing their account online. Items on hold for other customers cannot be renewed. Customers with blocked accounts are unable to renew items.

Items are due before 10am on the day following the due date. After that, a fine per item is charged for every day that is past the due date, with the exception of days the entire Library system is closed. Fines continue to accrue until the items are returned or until a maximum per-item fine is reached, whichever comes first. Renewals online may be made until 11:59 pm on the due date. Items received through a book drop when the library is closed will be marked as received on the last business day the library was open.

  Item

  Loan Period

  Limit

  Renewal*

  Overdue Fee/Day

  Max Charge/Item

  Books
  3 weeks
  50
  3
  $0.35 Adult   $0.20 Juvenile
  $10 Adult   $5 Juvenile
  Audiobooks
  3 weeks
  10
  3
  $0.35
  $10 Adult   $5 Juvenile
  CDs
  3 weeks
  10
  3
  $0.35
  $10 Adult   $5 Juvenile
  DVDs
  7 days
  10
  3
  $0.35
  $10 Adult   $5 Juvenile
  Toys & Games
  7 days
  10
  0
  $1.00
  $10 Adult   $5 Juvenile
  Kill-A-Watt Meters
  7 days
  10
  0
  $1.00
  $10 Adult   $5 Juvenile
  Periodicals
  3 weeks
  10
  3
  $0.35
  $10 Adult   $5 Juvenile
  Interlibrary Loan*
  varies
  5 
  varies
  $1.00
  Cost of Item
  Thermal Camera
  14 days
  1
  0
  $2.00
  $100.00

 

*There is a $5 non-refundable fee per interlibrary loan request.

*Items are not eligible for renewal if there is a hold on the item.

*Overdue items cannot be renewed if estimated total fines exceed $10 on an adult card or $5 on a juvenile card.

*The maximum number of checkouts is 50 items per patron.

*Alexandria Library is not responsible for equipment damage that may result from use of its audiovisual material or thermal cameras.

SERVICES  CHARGES

  Item

  Charge

  6 Month Temporary Resident Card Fee (non-refundable)   $10.00
  Interlibrary Loan Request   $5.00
  Returned Check Fee   $25.00
  Internet Guest Pass (per visit)   $1.00
  Notary Public Service (Law Library only)   $5.00 per signature
  Photocopy (any size paper) or Computer Printout    $0.25 per printed side of paper
  Scanning (email/USB)    Free

SALE ITEMS

  Item

  Charge

  All Library Sale Items   $1.00
  Ear Buds   $3.00
  Friends Tote Bags   $3.00
  Library Tote Bags   $4.00
  Umbrellas   $15.00
  USB Drives   $8.00

LOST, DAMAGED OR MISSING ITEMS

  Item

  Charge

  Print Materials*   Cost of item + $5.00 processing fee
 Audiovisual Items*   $15.00 per disc or cost of item
  Library Card   $2.00
  Barcodes   $1.00
  CD & Audiobook Cases   $1.50
  DVD (single disc case)   $1.50
  DVD (multiple disc case)   $3.00
  Plastic Bags   $1.00
  RFID Tags   $1.00
  Thermal Cameras*   $250.00
  Thermal Camera USB Cable*   $5.00
  Thermal Camera Extender*   $10.00
  Thermal Camera Case*   $25.00
  Thermal Camera Library Bag*   $4.00
  Playaway Bookpack Case Holder/ Orange Holder*   $30.00/$15.00
  Playaway Books*   $10.00 each
  Playaway Backpack*   $56.00-$130.00

*If lost items are returned within 30 days of paying replacement cost, you will receive a refund minus fines and a $5.00 processing charge per item. Excludes magazines and leased materials.  Leased materials may not be replaced and do not become the property of the customer after lost or damaged fees are paid.

*Audiovisual materials (DVD/CD discs), Thermal Cameras, toys/games and electronic players/devices are to be returned in the condition in which they are borrowed. The full replacement cost will be charged for each item lost or damaged. Alexandria Library does not accept replacement copies for lost or damaged audiovisual, Thermal Cameras, toys/games and electronic players/devices. In some cases components of thermal camera kits may be replaced rather than the entire kit.  Prices vary by component.

*It is the customer’s responsibility to make sure that each audiovisual case contains all discs before returning audiovisual materials. If an item is returned missing one or more pieces, library staff will try to contact customers through provided account information. If the problem has not been resolved within 14 business days of the return of the item, the customer will be charged a fee of $15 dollars for each missing disc or, in some cases, the cost of the entire item if no replacement disc is available from the library’s vendors. No fee adjustment or refunds will be offered for materials returned after the 14-day period.

*Borrowers are responsible for the replacement cost of library materials that are declared lost. Once the library receives payment for a lost item, the item becomes the property of the customer. If lost items are returned within 30 days of paying replacement cost, the customer will receive a refund minus accrued fines and the $5.00 processing charge per item. This excludes magazines, leased materials, thermal cameras, electronic players/devices, toys /games and Audiovisual materials. These items cannot be replaced and may not become the property of the customer when a replacement fee is paid.

*The library will not accept the return of the item if found or provide refunds for lost materials after payment of replacement charges.

DELINQUENT ACCOUNTS

Since June 15, 2011, all accounts with delinquent fines and fees of $25 or more for 60 days are forwarded to Unique Management Services, Inc (“Unique”). A non-negotiable service fee of $10 is added to each delinquent account. Balances can be paid with cash, check, or credit card at any checkout desk or online with a credit card at My Account (link to library account). Balances must be paid in full to resume use of card/account.

Download a copy of this policy.